Vicki Wilkinson Birth & Baby - Terms & Conditions
General Terms & Conditions
Booking & Renewal
Please be aware once you have booked and paid for your class, we are under no obligation to provide refunds. (see REFUNDS below).
Unlike some companies who operate an automatic rebooking process, to ensure you continue to enjoy your classes you will need to make a renewal payment when you course/term is due to expire.
Changing Times and Venues
If we need to amend your class time or the venue at which your class is normally held, they will endeavour to provide you with a minimum of 7 days’ notice. Where the start time is altered by less than 30 minutes and/or the venue is located within a 1-mile radius of original planned venue, no refunds will be offered.
If due to teacher sickness or adverse weather conditions your class may be delivered online. In this situation, no refunds will be offered.
Payment for courses is required in advance of your 1st class. Participants must completed the Medical Questionnaire upon booking are permitted to attend classes and workshops.
Refunds and Cancellations
We are under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We are not obliged to guarantee an alternative class for missed lessons (unless this is due to us cancelling class).
In the unfortunate event you should suffer a miscarriage, please inform your local provider who will arrange a FULL refund.
If your pregnancy health care provider requests you cease attending classes due to medical reasons, you will be credited with sessions for use postnatally (within 6 months of baby being born).
If your doctor or health visitor provider requests your baby or tot cease attending classes due to medical reasons, on production of a medical certificate you will be refunded the remaining classes of the term.
Video & Photography
To respect the ‘open and honest’ nature of classes no observers, family members, partners or friends are permitted into a Pregnancy Flow or a Tinies Baby Masage class in any circumstances.
Photographs may be taken in class to use on social media. You will be asked prior to the term starting if you wish for you or your babies photo not to be taken.
It is strictly forbidden to film, reproduce or share any part of our lessons in any form (i.e. you- tube, internet sites, DVDs, photography etc.) and anyone suspected of filming, observing or photographing the lessons for this purpose will be asked to leave the course.
All Vicki Wilkinson – Birth & Baby logos and material are copyright of Vicki Wilkinson – Birth & Baby.
Valuables and Jewellery
All property taken to class is left at your own risk. Neither Vicki Wilkinson – Birth & Baby accepts responsibility for the loss or damage of any personal possessions before, during or after class.
Withdrawal of service
We can use our own discretion to refuse entry to a client onto its courses.
Health and Safety
We ask that you do not arrive any earlier than 5 minutes before your class start time. Whilst you are waiting for your class please keep noise to a minimum so that all lessons can take place in a calm atmosphere. Do not enter the studio whilst the current class is in progress; please wait to be invited in.
Please be respectful of other mums in your class by ensuring that any personal belongings are neatly stored at the side of the room so that they are not a trip hazard and please make sure your mobile phone is on silent. Please ensure your local provider is aware of your contact number or emergency contact number changes. They can only notify you in the event of a cancelled class, if they have up-to-date contact information for you.
Cancelled Sessions – Illness or Bad Weather
We will endeavour to ensure your scheduled class always runs. However, from time to time unforeseen circumstances will prevent this. We will ALWAYS attempt to make contact with you if class is cancelled, either via phone, text or email. Please ensure you always check your phone/emails/community groups prior to leaving for class.
If we have deemed the weather fit to travel and can still run the class but you personally have decided not to attend, then no refund will be given if the class proceeded as planned.
Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor, Vicki Wilkinson – Birth & Baby, the participation of you, your partner, your baby or your child or those in whose care you have placed your baby/child for the purpose of attending class, is done so entirely at your and their own risk.
It is vital that you inform us of any medical conditions that you, your baby or tot may have which might affect their time in class. All information is treated sensitively and in confidence.
Such conditions may be (for Mother) pre-existing medical conditions or conditions which arise during pregnancy which include, but are not limited to: high blood pressure, low blood pressure, bleeding, spotting, history of miscarriage, placenta praevia, back or hip issues.
Such conditions (for Baby) may be pre-existing medical conditions which include, but are not limited to: Hip Dysplasia, Hearing/Eye sight issues, Down Syndrome/Spina Bifida, Reflux, Colic, Torticollis.
It is your responsibility to keep us up to date with any conditions you may have and advise them of any new conditions or complications.
If you, your baby or tot is unwell or if you are unsure whether to attend a class or not you must inform us BEFORE you come to class so that we can assess any risks to the other mums and babies in class and advise if you should attend or not. You may be asked to consult a GP before coming to class.
Never bring your baby or tot to class with an infectious disease such as conjunctivitis or chicken pox. In the instance of sickness and diarrhoea your child must be clear from all symptoms for at least 48 hours.
Nappies and Changing your Baby
Always change your baby on the floor using a suitable changing mat. Do not use raised surfaces (unless it is a purpose fitted baby changing table). Please take all nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin and never place these in a Sanitary Towel disposal unit.
Recommended Starting Age
For pregnancy, whilst some research shows exercise and movement can be beneficial in helping to prevent miscarriage, we suggest you wait until week 14 of your pregnancy before starting classes. If you choose to begin sessions sooner, this is a decision taken at your own risk.
You can join our postnatal classes from newborn, however pleaee be aware that younger babies may need to sleep in the class but we are totally baby led.
Reporting Complaints to your Instructor
Any queries, concerns of complaints should be raised with Vicki Wilkinson at email@example.com